Counseling Services

NOW AVAILABLE: Telus Health Student Support App

Telus Health Student Support App is a supplemental mental health support phone app that provides 24/7 multilingual talk or text chat options, as well as various mental health and wellness resources. This app is available free from the Counseling Center to all students and is not meant to replace counseling or emergency services. 

We strive to facilitate self-discovery, personal growth and self-empowerment for Westfield State University students.

All services are free and confidential to full-time day students. Graduate and Continuing Education students may be seen for consultation and referral.

The Counseling Center generally operates on a model in which the counselor actively assists the student in defining the problem, identifying specific goals, and producing change. The focus is on identifying client strengths and resources as a foundation for problem-solving. Counselors work with students to help them find the most efficient solutions to their problems. The duration of treatment for each student is determined by the counselor in collaboration with the student, taking into account the need to serve all students interested in receiving our services.

Crisis and Emergency Services

Counseling Services

  • Individual counseling
  • Same day counseling
  • Crisis intervention
  • Substance abuse evaluation
  • Psychiatric services (require a referral from a WSU counselor and ongoing counseling through the Counseling Center)
  • Referrals to community and other WSU resources

Getting Connected with the Counseling Center

Any student interested in connecting with a counselor can either walk into the Counseling Center main office (located in Lammers Hall Annex) or call the Counseling Center main number 413-572-5790 and leave a voicemail with a good call back number; one of our staff will be in touch. You can also email us for non-urgent questions/scheduling at: In the case of a crisis/emergency, the Counseling Center will offer an appointment as soon as possible.

Why People Go To Counseling
There are times when people struggle with a concern that they find difficult to resolve. Talking with a counselor can be helpful in exploring, understanding, and working through your concerns. The number of sessions you have will vary depending on the nature of your concerns, and what you and your counselor decide.

Same Day Counseling
Same day counseling offers more immediate access to a counseling session. For an appointment, call the Counseling Center--the earlier the better. If our same-day appointments are booked for that day, you can always try again the following day or choose to make a traditional counseling appointment for a day in the future.

All counseling sessions are strictly confidential. No information may be released without the written permission of the student unless there is an immediate safety concern.

Issues Commonly Brought to College Counseling Centers:
  • Low self-esteem
  • Anxiety
  • Depression
  • Homesickness/loneliness
  • Conflicts with others
  • Crisis/trauma
  • Family problems
  • Self-harm
  • Suicidal feelings/thoughts
  • Sexual orientation issues
  • Gender identity
  • Time management problems
  • Relationship problems
  • Decision-making difficulties
  • Eating problems/eating disorders
  • Personal identity issues
  • Communication difficulties
  • Substance abuse
  • Anything else! Your issues does not have to be on this list in order for you to come to counseling.

For WSU Employees

Counseling services are available to employees of the University through the AllOne Health Employee Assistance Program.

Contact them at: 800-451-1834.

The Westfield State University Counseling Center is committed to offering services free of bias regarding race, gender, disabilities, and sexual orientation. Our offices are handicapped-accessible, and we place paramount importance on treating all individuals with respect and dignity.

Campus Globe against cloudy blue sky

Contact Us

Counseling Center
Lammers Hall Annex